Refund, Return Policy & FAQ’s

Returns & Exchanges

While we strive to ensure that all of our customers are fully satisfied with their jewelry, we understand that there may be instances where the sizing is not quite right. If the product does not meet your satisfaction, you may return it in its original packaging for a refund or exchange, provided it is received within 14 days of delivery. To start a return or exchange, please email info@mangatacrafts.com. Please note we will only accepts returns & exchanges on unworn/unused, new condition items. Custom or personalized pieces and felt scapular’s necklaces closeout items as well as items where not eligible for exchange or return is referenced in the listing are not eligible for return or exchange.

If the item(s) and packaging materials are not returned in their original condition, the customer is responsible for any loss in value and will receive a prorated credit. If the item(s) are returned in perfect condition along with all packing materials, you'll be issued a refund to your original payment method less the initial outgoing shipping cost charged on the order or paid by us. If the order included gift wrapping, the gift wrapping fee is non-refundable.  

If there is a price difference between the item being returned compared to the requested exchange item, the customer will be responsible for the difference. If there is a credit due to the customer, that credit will be applied to the original form of payment back to the customer. The customer is responsible for all shipping costs. 

Not all gifts are eligible for return. If the order being returned included a free gift(s) with purchase, we also require that the eligible free gift(s) is returned. If the free gift(s) is not returned with the order then we will adjust the return amount in retail dollars of the gift(s). Please allow 2-3 business days for processing of your refund. 

 Shipping & Delivery

Unless otherwise shown in the listing our processing times are as follows:

• Jewelry and car charms: 2 - 4 business days 
• Accessories: 2 business days

Processing times do not include weekends or major holidays. 

Estimated delivery times for US based customers are as follows:

• USPS Ground Advantage: 2-5 days  
• USPS Priority shipping: 2-3 days 

Expedited next business day shipping is available for jewelry & accessory orders. We do our best to reduce waste & be eco-friendly therefore we may package multiple items in the same jewelry box. If certain pieces are intended as gifts, please leave us a note during checkout so we can box it separately.

You will receive a shipment confirmation email with tracking. Once your package is dispatched, we are no longer responsible for packages in transit.

Please make sure your shipping address is correct. If your order has been shipped to the incorrect address, we cannot retrieve it once it's in the hands of the USPS. If your order has been returned to us due to providing an incorrect address, customer is responsible for purchasing shipping to resend the order to the corrected address. We are not responsible for items being delivered to the wrong address provided by the customer.

We will assist in any way we can to help locate it but we are not responsible for packages that are lost or stolen. 

Non US customer orders are shipping via USPS International Package Service. Delivery typically takes 6-10 days but it can be longer. We are unable to track packages for non US customers. International customers are responsible for any import taxes and duties. We are are not responsible for any delays that may occur in customs. If your country is not listed and you would like to place an order, please contact us at info@mangatacrafts.com.

We offer free domestic shipping on jewelry and small accessory orders over $35.

Order Cancellations Or Changes

Cancellations or order changes must be made within 24 hours of when the order was placed. Please contact us at info@mangatacrafts.com or through online chat. 

Items That Arrive Damaged Or Missing

We take great care to prevent any damage to your order during transit. In the unlikely event that something does arrive damaged or is missing from your order we will replace or repair the piece(s) at no charge. Customers must notify us via email at  info@mangatacrafts.com of any missing pieces or with pictures of damage within 24 hours of delivery. If we are notified after 24 hours of the documented delivery date we will not automatically cover repair or replacement but will try to work out a resolution. 

My Tracking Shows Delivered But I Didn't Receive It

Often USPS scans items delivered before they have been. We suggest waiting a day or two to see if it does get delivered. We also recommend shipping to a secure, attended location & to make sure your address is entered correctly when you place your order. If your order has been shipped to the incorrect address, we cannot retrieve it once it's in the hands of the USPS. If your order has been returned to us due to entering an incorrect address, the customer is responsible for purchasing shipping to resend the order to the correct address. We are not responsible for items being delivered to the wrong address provided by the customer.

Wholesale

We offer wholesale and would love to partner with you! Please contact us at info@mangatacrafts.com

Our materials

Our gold pieces are either gold filled or gold plated over brass. Our silver pieces are either sterling silver or silver plated over brass. The listing description will show if a piece is gold filled, sterling silver or not. Our pieces are nickel free and we do offer gold filled or sterling silver ear wires up request for people that are concerned about metal sensitivity. 

Jewelry care recommendations

For long-lasting beauty, it’s important to properly care for your jewelry. Gold-filled and sterling silver pieces are durable, but regular maintenance will ensure they remain in excellent condition.

• Cleaning: After each wear, gently clean your jewelry to remove oils from your skin that may lead to oxidation or tarnishing.
• Avoid Water Exposure: Always remove your jewelry before showering, swimming, or washing dishes.
• Chemical Protection: Protect your jewelry from exposure to harsh chemicals, cosmetics, hair spray, gels, lotions, perfume, and extreme temperatures. Avoid spraying perfume directly onto pearls, shells, or gemstones, as it may damage their delicate surfaces.
• Handling: Be mindful not to overstretch bracelets, necklaces, or earrings.
• Storage: When not in use, store your jewelry in separate compartments or soft bags to prevent scratching.

Jewelry Repairs

We do offer repairs on jewelry purchased for up to one month after delivery. The repair cost will vary based on the repair needed. The customer is also responsible for paying for return and outgoing shipping of the repaired item. Please contact us at info@mangatacrafts.com to initiate a repair request. 

Custom Orders

We are happy to talk to you about creating custom pieces. Please contact us at info@mangatacrafts.com. During large sales (such as Black Friday) we are unable to accept order customizations.

Listing Images and Information

We strive to photograph and describe all our items as accurately as possible. Please read the listing details carefully. If you have any questions that aren’t addressed in the listing, feel free to reach out to us via online chat or at info@mangatacrafts.com. While we do our best to match the images shown, please note that all freshwater pearls and gemstones are natural and unique, so they may vary slightly in shape, size, and appearance from the listing photos. All of our images are copyright protected.